RETURN POLICY

At Ponzi, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we offer a straightforward return policy to facilitate the return process.

Return Eligibility

Time Frame: Returns must be initiated within 10 days of the delivery date.

Condition: Items must be returned in their original condition, unworn, and with all original tags and packaging intact.

Non-Returnable Items: Custom or personalized items cannot be returned unless they arrive damaged or defective.

Return Process

Initiate a Return:

• Contact our customer service team at
  info@ponziartcollective.com with your order number and reason for the return.
• We will provide you with a Return Authorization Number
  (RAN) and instructions on how to return your item.

Prepare Your Return:

• Securely pack the items in the original packaging, including all accessories, tags, and documentation.
• Clearly write the Return Authorization Number (RAN) on the outside of the package.

Ship Your Return:

• Send the package using a trackable shipping method to the address provided by our customer service team.
• We recommend purchasing shipping insurance for high-value items.

Refunds

Processing Time: Once we receive your return, we will inspect the items) to ensure they meet the return eligibility criteria. This process typically takes 14 business days.

Refund Method: Refunds will be issued to the original payment method used for the purchase.

Refund Amount: The refund will include the purchase price of the returned items) minus any restocking fees, if applicable. Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

Exchange Process: If you would like to exchange an item for a different size, color, or style, please initiate a return for the originall item and place a new order for the desired item.